Order and Dispatch

Order and Dispatch

Order and Dispatch

Jager Hobby deliver throughout the UK and Overseas.

IMPORTANT

MOST OF OUR KITS ARE MADE TO ORDER

This includes scale accessories and conversions, it usually takes around 7 days from order for us to dispatch made to order items

Ready to Run Models

We keep a good stock of this type of model. We open, power up and check EVERY MODEL before we dispatch we endevour to dispatch within 48hours

PLEASE CHECK YOUR INBOX we will notify you of the order process by email

 

Royal Mail Logo               DPD Local
Orders are sent by First Class Royal Mail recorded or Fedex Courier (to USA, Canada, Australia, New Zealand and Japan) or DPD LocalCourier (to mainland UK and Europe) and are usually received within 2 – 3 days, however, delivery times can vary depending on stock availability and demand for our services. We always process orders as quickly as is possible. If you haven’t received you order within 5 days of receiving confirmation of dispatch please contact us by messenger or email. We will trace your order and try and ensure that you receive it as quickly as possible. We endeavor to achieve our delivery targets but we will not be liable for any loss caused to you by late delivery.

 

CHARGES & OPTIONS

UK  SHIPPING

Shipping is calculated by weight. You may add as many items into your basket as you wish

Please be sure to give us your mobile phone number when ordering as DPD Local offer an email/text message option to enable you to receive notification of dispatch and estimated delivery time. The express service requires a signature on delivery.

Heavy items will incur a surcharge which is added at the checkout. Non-mainland UK destinations attract a £6 surcharge . All Northern Ireland and Isle of Man postcodes also attract this surcharge. Delivery to these destinations may be 2 days. We do not ship to PO Boxes and BFPO addresses but are hoping to be able to offer this service in the future.

These postcodes also require a £6 surcharge:
HS1-9
KA27
KW15-17
PA20
PA41-49
PA60-78
PH42-44
ZE1-3
BT (Northern Ireland) all £6 surcharge
IM Isle of Man all £12 surcharge
Guernsey and Jersey £12 surcharge

SHIPPING OF HEAVY, BULKY OR RESTRICTED ITEMS

As outlined above, all small orders will normally be shipped by Royal Mail First Class Post unless you request shipment by courier. Large Kit items we sell must be sent by courier either because of their weight or bulk or because Royal Mail will not carry them.

HEAVY OR BULKY ITEMS

Examples of these products are our ready to run and kit built models.

RESTRICTED ITEMS

Due to the methods used by Royal Mail to ship their parcels across the UK, they will not carry certain products. Amongst those prohibited or restricted products are the following items:

  • Lithium Polymer (LiPo) batteries and products containing them. This affects most of the radio control cars, aircraft and helicopters.
  • Toy Guns caps. These are classified as explosives and have to be sent by courier.
  • Pressurised containers. This includes all aerosol paints, airbrush propellant and airbrush cleaners and air gun propellant canisters.
  • Paints, Varnishes and Glues etc. Many of the modelling accessories contain volatile solvents which cannot be shipped by Royal Mail. We can still post water-based acrylic paints by Royal Mail at the moment.

For more information about Royal Mail’s prohibited and restricted products go to this section of their website:
http://www.royalmail.com/business/help-and-support/tell-me-about-prohibited-goods
We can ship most of the restricted items listed here by courier within the EU but cannot send them anywhere else in the world by Royal Mail or Courier service.

INTERNATIONAL, MINIMUM RATE £14 PLUS ANY SURCHARGES

There is a minimum shipping charge of £14 for all overseas orders depending on your destination. You will therefore be charged whichever is the higher amount of £14 and the actual cost of shipping. For accurate overseas delivery costs please see the table below. This is the cost for any one parcel up to 31.5 Kg in weight and no more than 1.75 metres in length.

International deliveries are divided into Zones and different zones have different costs and delivery times (times stated are average times). The costs stated below are per parcel.

Parcels to

Zone 1 2 Days £14.00
Belgium, France, Germany, Luxembourg, Netherlands, Republic of Ireland
Zone 2
 3 Days £17.00
Austria, Denmark, Liechtenstein, (Switzerland Add £25 Customs Charge)
Zone 3 
3/4 Days £21.00
Czech Republic, Italy, Slovakia, Spain
Zone 4
 4/5 Days £28.00
Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden
Zone 5
 4/6 Days £33.00
Bulgaria, Greece,  Latvia, Lithunia, Romania, (Bosnia, Hertzegovina,  Iceland, Norway, Serbia Add £25 Customs Charge)

All Norway orders require the customer national ID number before we can despatch (please add to notes or alternatively email to eu@jagerhobby.com).

Sadly we are now unable to send orders to Turkey and Russia.

We charge a minimum of £15 for all parcels to the following countries:

Australia, New Zealand, Canada, Japan, UAE, Singapore, Hong Kong and the USA. Postage is charged according to volumetric weight and we will email you to let you know any additional costs incurred before the order is processed.

We cannot be held responsible for the late delivery of parcels. For deliveries outside the European Union, UK Vat of 20% from 4th January 2011 will be deducted from the price, you may however have to pay any local sales tax or import duty due. The amount charged to your card account may vary slightly due to exchange rate fluctuations and commission – we currently debit cards in pounds sterling – this will be converted by your card provider to your local currency.

WILL I HAVE TO PAY CUSTOMS FEES ON MY ORDER?

Your order may be charged customs fees (taxes, duties, processing fees, brokerage fees, etc.) upon delivery. Unfortunately, Jager Hobby has no control over these fees. Please contact your local customs office for more information.

The shipping charges you pay to Jager Hobby only cover shipping cost, and do NOT include customs fees, import taxes, brokerage fees, or duties. If payment of additional fees is refused at the time of delivery, the shipment will be returned to us. At that point, we can refund your purchase price, not including shipping costs.

Jager Hobby has no way of accurately calculating customs fees, taxes, duties, etc. On rare occasions, your order may be delayed due to the customs process. If your order takes more than two weeks to arrive from the moment you receive your shipment notification, check with your local customs office to see if they are holding the package.

POSTAL LOSSES

If items are lost or damaged on their way to you, we must await confirmation from the courier or postal service used that the parcel was lost or damaged before we can resend items. Placing a claim to have the value of the item refunded can take between 15 and 30 days. We require written confirmation from the customer before any claim can be processed. The best way of doing this is to send us an email outlining your order number along with your name and the delivery address.  In some cases we will not be able to despatch a replacement until this claim is complete.

CLAIMS

Upon receipt of your order please check the contents carefully as shortages/discrepancies/damages must be notified within 48 hours of receipt.